Cisco Bug: CSCvt08220 - Finesse pub has stopped processing and publishing call or state event for some agents.
Apr 19, 2020
- Cisco Unified Contact Center Express
Known Affected Releases
Symptom: Few user reported that when they login to Finesse publisher ", they straight away go to status of "RESERVED" state, without going to NOT-READY. Also they do not have any option to answer or change status. We can't logout either. However when they login to Finesse subscriber, they can properly control the agent desktop. Conditions: NA
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Bug Details Include
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