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Cisco Bug: CSCvt08218 - Finesse pub has stopped processing and publishing call or state event for some agents.

Last Modified

Mar 22, 2020

Products (1)

  • Cisco Finesse

Known Affected Releases

11.6(1)

Description (partial)

Symptom:
Few user reported that when they login to Finesse publisher ", they straight away go to status of "RESERVED" state, without going to NOT-READY. Also they do not have any option to answer or change status. We can't logout either. However when they login to Finesse subscriber, they can properly control the agent desktop.

Conditions:
NA
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  • Status
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