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Cisco Bug: CSCvt07779 - On adding two end users with same self service ID, the error message displays table column name

Last Modified

Sep 01, 2020

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

10.5(2.10000.5) 11.5(1.10000.6) 11.5(1.18900.27) 12.0(1.10000.10) 12.5(1.10000.22)

Description (partial)

Symptom:
On a CUCM server on 11.5 SU8, we tried adding two end users with the same self service ID. There was an error thrown as expected but the error message displayed "Update failed. Self-Service User ID (KeyPadEnteredAlternateIdentifier) entered for EndUser already exists." Upon checking the enduser table in DB, we came across the column name "KeyPadEnteredAlternateIdentifier"; so the column name is being wrongly displayed in the error message on GUI page.

Conditions:
"Self-Service User ID (KeyPadEnteredAlternateIdentifier) entered for EndUser already exists."  error message coming from typedberrors table and refering enum-19193.
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