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Cisco Bug: CSCvt06881 - Speed Test to Internet is NOT working

Last Modified

Jul 24, 2020

Products (1)

  • Cisco SD-WAN

Known Affected Releases

19.2.1

Description (partial)

Symptom:
There are following messages in /var/log/nms/vmanage-server.log:
03-Feb-2020 12:43:26,317 UTC INFO  [vManage] [SpeedTestRestfulResource] (default task-137) |default| Got payload request for device 1920C542181079J , session 504b5d10-fe5b-4d3e-8d3c-975bc5e3c853, Payload {
   "up-speed": 0.0,
   "down-speed": 0.0,
   "status": "progress",
   "server": "ping.online.net",
   "location": "France",
   "error": "None"
}

03-Feb-2020 12:45:20,242 UTC INFO  [vManage] [TroubleShootingManager] (default task-84) |default| Request broadcasted for Source vManage 1.1.1.6, Destination vManage : 1.1.1.6, requestType: RequestType{requestType='TroubleShootingSpeedTest'} 
03-Feb-2020 12:45:20,244 UTC INFO  [vManage] [SpeedTestManager] (vManage-kafka-consumer-priority-3-dispatcher-1531) |default| Creating netconf  sourceIp 10.39.1.1, sourceColor public-internet, destinationIp internet, destinationColor  port 80 sessionId 504b5d10-fe5b-4d3e-8d3c-975bc5e3c853 targetDevice 10.39.1.1
03-Feb-2020 12:45:22,595 UTC INFO  [vManage] [SpeedTestManager] (vManage-kafka-consumer-priority-3-dispatcher-1531) |default| Speed test disable successfully for session 504b5d10-fe5b-4d3e-8d3c-975bc5e3c853
03-Feb-2020 12:45:23,216 UTC INFO  [vManage] [SpeedTestRestfulResource] (default task-23) |default| Got payload request for device 1920C542181079J , session 504b5d10-fe5b-4d3e-8d3c-975bc5e3c853, Payload {
   "up-speed": 0.0,
   "down-speed": 0.0,
   "status": "error",
   "error": "Failed to run iperf; exiting"
}
03-Feb-2020 12:45:23,217 UTC ERROR [vManage] [SpeedTestDAO] (default task-23) |default| Unable to save speed test result: com.viptela.vmanage.server.troubleshooting.TroubleShootingException: Invalid session 504b5d10-fe5b-4d3e-8d3c-975bc5e3c853 Tenant default
	at com.viptela.vmanage.server.troubleshooting.manager.TroubleShootingSessionManagerDAO.validateSession(TroubleShootingSessionManagerDAO.java:371) [classes:]
	at com.viptela.vmanage.server.troubleshooting.manager.TroubleShootingSessionManagerDAO.validateSession(TroubleShootingSessionManagerDAO.java:388) [classes:]

==========
On vEdge: in /var/log/tmplog/vdebug:
local7.debug: Feb 13 08:49:22 AL-Coniolo DBGD[1205]: dbgd_rtmsg_iperf_check_servers[423]: best server ping.online.net: hops 7 0 sec 30605 usec
local7.debug: Feb 13 08:49:25 AL-Coniolo DBGD[1205]: dbgd_rtmsg_iperf_up[907]: dbgd: connection to vmanage server is up 
local7.debug: Feb 13 08:49:25 AL-Coniolo DBGD[1205]: dbgd_rtmsg_iperf_run[753]: Starting speed test vpn 0 local ip 94.100.46.124 pid 6354
local7.debug: Feb 13 08:49:25 AL-Coniolo DBGD[1205]: dbgd_rtmsg_iperf_sig_usr1_handler[343]: IPREF USR1 UP 0.000000 DOWN 0.000000
local7.debug: Feb 13 08:49:25 AL-Coniolo DBGD[1205]: dbgd_rtmsg_iperf_stream[1011]: json : len = 146
local7.debug: Feb 13 08:49:25 AL-Coniolo DBGD[1205]: dbgd_rtmsg_iperf_stream[1023]: json done
local7.debug: Feb 13 08:49:25 AL-Coniolo DBGD[1205]: dbgd_rtmsg_iperf_stream[1031]: IPREF POST UP 0.000000 Mbps DOWN 0.000000 Mbps error 0 serv ping.online.net
local7.debug: Feb 13 08:49:25 AL-Coniolo DBGD[6354]: dbgd_iperf_client[83]: Client processing
local7.debug: Feb 13 08:49:26 AL-Coniolo DBGD[1205]: dbgd_rtmsg_iperf_write_resp[1053]: dbgd: iperf file POST successful 
local7.debug: Feb 13 08:49:30 AL-Coniolo DBGD[6354]: dbgd_iperf_client[141]: Trying to connect to ping.online.net
local7.debug: Feb 13 08:49:30 AL-Coniolo DBGD[6354]: dbgd_iperf_client[147]: Failed to start test client to server the server is busy running a test. try again later
local7.debug: Feb 13 08:49:30 AL-Coniolo DBGD[6354]: dbgd_rtmsg_iperf_spawn[820]: Terminated down iperf client due to error : 3
local7.debug: Feb 13 08:49:30 AL-Coniolo DBGD[1205]: dbgd_sig_child_handler[515]: Child pid 6354 exited abnormally 256
local7.debug: Feb 13 08:49:30 AL-Coniolo DBGD[1205]: dbgd_rtmsg_iperf_log_error[1102]: iperf process error : error 3 status 4
local7.debug: Feb 13 08:49:30 AL-Coniolo DBGD[1205]: dbgd_rtmsg_iperf_stream[1011]: json : len = 110
local7.debug: Feb 13 08:49:30 AL-Coniolo DBGD[1205]: dbgd_rtmsg_iperf_stream[1023]: json done
local7.debug: Feb 13 08:49:30 AL-Coniolo DBGD[1205]: dbgd_rtmsg_iperf_stream[1031]: IPREF POST UP 0.000000 Mbps DOWN 0.000000 Mbps error 3 serv none
local7.debug: Feb 13 08:49:31 AL-Coniolo DBGD[1205]: dbgd_rtmsg_iperf_write_resp[1053]: dbgd: iperf file POST successful 
local7.debug: Feb 13 08:49:31 AL-Coniolo DBGD[1205]: dbgd_rtmsg_iperf_log_error[1102]: Cleanup : resp handler error : error 3 status 4

Conditions:
SpeedTest from vM GUI towards Internet
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