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Cisco Bug: CSCvt06666 - SFR httpsd process down after upgrade failure from 6.3.0.4 to 6.4

Last Modified

Apr 28, 2020

Products (1)

  • Cisco Firepower Management Center

Known Affected Releases

6.4.0

Description (partial)

Symptom:
ASA5516X
mgmt by ASDM
can't access SFR via ASDM after upgrade failure from 6.3.0.4 to 6.4.0

Conditions:
root@TPGMSNfirepower1:/var/log# pmtool status | grep -i down
httpsd (system,gui) - Down
RUAScheduledDownload - Period 3600 - Next run Sat Feb 15 00:00:00 2020
root@TPGMSNfirepower1:/var/log#

Feb 14 23:18:17 TPGMSNfirepower1 SF-IMS[3829]: [3829] pm:log [INFO] Process 'httpsd' closed output.
Feb 14 23:18:17 TPGMSNfirepower1 SF-IMS[3829]: [3829] pm:process [INFO] Process httpsd (13262) exited cleanly
Feb 14 23:18:28 TPGMSNfirepower1 SF-IMS[3829]: [3829] pm:process [INFO] Locking httpsd
Feb 14 23:18:28 TPGMSNfirepower1 SF-IMS[3829]: [3829] pm:process [INFO] Unlocking httpsd
Feb 14 23:18:28 TPGMSNfirepower1 SF-IMS[3829]: [3829] pm:process [INFO] Started httpsd (13275)
Feb 14 23:18:28 TPGMSNfirepower1 SF-IMS[13275]: [13275] pm:process [INFO] Successfully set oom_score_adj of -200 for process httpsd.
Feb 14 23:18:28 TPGMSNfirepower1 SF-IMS[3829]: [3829] pm:log [INFO] Process 'httpsd' closed output.
Feb 14 23:18:28 TPGMSNfirepower1 SF-IMS[3829]: [3829] pm:process [INFO] Process httpsd (13275) exited cleanly

root      3839  0.0  0.0  46624   636 ?        Ss   16:36   0:00 /var/sf/upgrade-ui/http_server/httpsd -f /var/sf/upgrade-ui/http_server/httpd/httpsd.conf
www       3841  0.0  0.1  46756  5700 ?        S    16:36   0:00 /var/sf/upgrade-ui/http_server/httpsd -f /var/sf/upgrade-ui/http_server/httpd/httpsd.conf
www       3842  0.0  0.1  46756  5172 ?        S    16:36   0:00 /var/sf/upgrade-ui/http_server/httpsd -f /var/sf/upgrade-ui/http_server/httpd/httpsd.conf
www       3843  0.0  0.1  46756  4968 ?        S    16:36   0:00 /var/sf/upgrade-ui/http_server/httpsd -f /var/sf/upgrade-ui/http_server/httpd/httpsd.conf
www       3844  0.0  0.1  46756  5660 ?        S    16:36   0:00 /var/sf/upgrade-ui/http_server/httpsd -f /var/sf/upgrade-ui/http_server/httpd/httpsd.conf
www       3845  0.0  0.1  46756  4508 ?        S    16:36   0:00 /var/sf/upgrade-ui/http_server/httpsd -f /var/sf/upgrade-ui/http_server/httpd/httpsd.conf
www       7262  0.0  0.1  46756  5944 ?        S    16:48   0:00 /var/sf/upgrade-ui/http_server/httpsd -f /var/sf/upgrade-ui/http_server/httpd/httpsd.conf
root     14765  0.0  0.0   4328   728 pts/0    S+   23:32   0:00 grep -i httpsd
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