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Cisco Bug: CSCvt06264 - Jabber in Deskphone control mode shows incorrect Hunt Pilot Alerting Name

Last Modified

Mar 29, 2020

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases

11.9(0) 12.8(0)

Description (partial)

Symptom:
When Jabber is in deskphone control mode, it shows an incorrect Hunt Pilot Alerting Name. The expected behavior is to see the Hunt Pilot Alerting Name

Conditions:
Lab example call flow:

User A (extension - 2181, no alerting name) calls User B (extension - 2605, alerting name - 2605AlertingName), who has forwarding to Hunt Pilot C (2685, alerting name - ForwardingTestNAAAME) with User D assigned in the Hunt Pilot (deskphone, extension - 2602, alerting name - 260233333).

Observed behavior: 

1) When in Softphone control User D's pop-up shows For Hunt Pilot C's alerting name. - as it is expected
2) When in Deskphone control User D's pop-up shows For User B's alerting name in 12.6.0 and below
3) When in Deskphone control User D's pop-up shows For User D's alerting name in 12.6.1 and above
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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