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Cisco Bug: CSCvt06264 - Jabber in Deskphone control mode shows incorrect Hunt Pilot Alerting Name

Last Modified

Mar 29, 2020

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases

11.9(0) 12.8(0)

Description (partial)

When Jabber is in deskphone control mode, it shows an incorrect Hunt Pilot Alerting Name. The expected behavior is to see the Hunt Pilot Alerting Name

Lab example call flow:

User A (extension - 2181, no alerting name) calls User B (extension - 2605, alerting name - 2605AlertingName), who has forwarding to Hunt Pilot C (2685, alerting name - ForwardingTestNAAAME) with User D assigned in the Hunt Pilot (deskphone, extension - 2602, alerting name - 260233333).

Observed behavior: 

1) When in Softphone control User D's pop-up shows For Hunt Pilot C's alerting name. - as it is expected
2) When in Deskphone control User D's pop-up shows For User B's alerting name in 12.6.0 and below
3) When in Deskphone control User D's pop-up shows For User D's alerting name in 12.6.1 and above
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Bug Details Include

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