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Cisco Bug: CSCvt03893 - Claimed Webex Teams users from US to EU locality can't access account, options remain on screen

Last Modified

Sep 02, 2020

Products (1)

  • Cisco Webex Teams

Known Affected Releases

unspecified

Description (partial)

Symptom:
User claimed into a Webex Teams organization are presented with options upon sign-in on how they would like to proceed with their old account, regardless of the option selected, nothing happens and the options remain on screen.  This occurs upon every sign-in after the user account was claimed, even if the user already choose an option.

Conditions:
User being claimed into enterprise organization exists in US data locality, and the enterprise organization performing the user claim exists in EU data locality.
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