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Cisco Bug: CSCvt03893 - Claimed Webex Teams users from US to EU locality can't access account, options remain on screen

Last Modified

Sep 02, 2020

Products (1)

  • Cisco Webex Teams

Known Affected Releases


Description (partial)

User claimed into a Webex Teams organization are presented with options upon sign-in on how they would like to proceed with their old account, regardless of the option selected, nothing happens and the options remain on screen.  This occurs upon every sign-in after the user account was claimed, even if the user already choose an option.

User being claimed into enterprise organization exists in US data locality, and the enterprise organization performing the user claim exists in EU data locality.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Related Community Discussions
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