Guest

Preview Tool

Cisco Bug: CSCvt01326 - CMX is reporting incorrect geo-coordinates for some of the clients

Last Modified

Apr 22, 2020

Products (1)

  • Cisco Mobility Services Engine

Known Affected Releases

10.6(2)

Description (partial)

Symptom:
In the notifications server we get random notifications with "geoCoordinate':{'latitude':-999.0,'longitude':-999.0" 
Even though X/Y has proper value and we can see that a device is moving around, but geo location is still incorrect.

CMX shows coordinates as following:
geoCoordinate": {
      "latitude": -999,
      "longitude": -999,
      "unit": "DEGREES"
    },
CMX version: 10.6.2.

The customer has GPS markers on each floor and the issue is reported for some of the clients only.

We may get correct Geo coordintes in a notification and the imediately next one showing -999 values.

Conditions:
Unknown.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.