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Cisco Bug: CSCvs99883 - PCP 12.6SU1 ES9 fails to change user services

Last Modified

Apr 29, 2020

Products (1)

  • Cisco Prime Collaboration

Known Affected Releases


Description (partial)

unable to change User Services.
In the Template we use the ${EXTENSION} keyword as Self-Provisioning User ID, but changing the User Services fails with:
Error: Error adding Presence to user vrywzege.
IPT-1700: A device error occurred, please check NICE log to determine the problem. -  - Self-Service ID has invalid format. Regular expression used to validate: ^[0-9*]{0,27}$ Failed on: Tue Jan 28 01:01:52 PST 2020

Issue happens after applying ES9 on 12.6
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