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Cisco Bug: CSCvs98319 - Call me UX from Teams clients does not get saved properly and causes meeting join failures

Last Modified

Mar 26, 2020

Products (1)

  • Cisco Webex Teams

Known Affected Releases

unspecified

Description (partial)

Symptom:
When trying to join a Webex meeting from the Webex Teams application you may get an error Sorry we are unable to connect you. Please Try again.

Conditions:
This error may be seen when trying to join a Webex meeting from Webex Teams application after previously joining and choosing the call me option for audio. When joining again the application saves your previous option but the UX shows it is using Computer Audio when trying to join. When this happens you get the error and may also receive a call on the PSTN number you used previously when doing the call me option.
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