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Cisco Bug: CSCvs97535 - Gateway is in the path of the initial Inbound call than always have the recording media from gateway

Last Modified

Feb 10, 2020

Products (1)

  • Cisco IOS

Known Affected Releases

16.9.4

Description (partial)

Symptom:
DID Inbound Test #1:
Inbound Call to Agent1 DN -  (Agent1 forked on gateway)
Agent1 init conference with Agent2 DN - 1:06:10  (Agent1 no fork)
*** Agent1 complete conference with Customer and Agent2 - 1:07:15  (Agent1 forked on phone)
Agent1 drop from conference - 1:08:45 (Agent2 forked on gateway)

NOTE: *** The called should be forked from Gateway and not phone

Conditions:
When the user  conference another internal party
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