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Cisco Bug: CSCvs92944 - Claimed Webex Teams users from one enterprise organization to another can't access account, options

Last Modified

Jun 01, 2020

Products (1)

  • Cisco Webex Teams

Known Affected Releases


Description (partial)

User claimed into a Webex Teams organization are presented with options upon sign-in on how they would like to proceed with their old account, regardless of the option selected, nothing happens and the options remain on screen. This occurs upon every sign-in after the user account was claimed, even if the user already choose an option.

User being claimed into enterprise organization existed in a different enterprise organization and the admin of this organization has deleted the user's old account before the user had a chance to login to their new account and select how they would like to proceed with their old account.
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Bug Details Include

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