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Cisco Bug: CSCvs92884 - Sign-Out / Sign-in to Jabber leading to excessive GET Vmrest Messages call with Voicemail

Last Modified

Jul 22, 2020

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases

12.7(1) 12.8(0)

Description (partial)

Symptom:
1> Jabber sends excessive /vmrest/message/0:<messageobjectid> in signed-out/signed-in events for user with large mailboxes 
2> Unity throws 503 due to high request rate 
3> Jabber is never connected to VM as same loop continues on 503 with new design

Conditions:
1> Jabber 12.7.1 and higher connected On-Prem or via Expressway with Oauth2.0 or Basic mode
2> Unity and CUCM configured with service profile with jabber 
3> Unity users has large Voicemails in user mailbox say 50-60 per user or higher and all having jabber with voicemail
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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