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Cisco Bug: CSCvs91764 - Block page is not displayed to the end user when scan time is high for a particular URL.

Last Modified

Oct 08, 2020

Products (1)

  • Cisco Web Security Appliance

Known Affected Releases


Description (partial)

If an end user attempts to download a malware it should ideally show a block page indicating the reason. 

However, in cases where malware scan time is high the block page is not shown to the user (even though the decision tag by WSA was to block). The actual file download is interrupted by WSA so there is no actual threat to the user. But since the block page is not shown to the end user, they are not aware that it is an actual threat and attempt to download it again and again or open tickets with their local IT team thinking it is a network issue.

WSA running async OS version 11.8.0-440
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