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Cisco Bug: CSCvs91364 - Unable to import Service profile with video conference and jabber config xml

Last Modified

Jul 16, 2020

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

12.5(1.12900.112)

Description (partial)

Symptom:
Unable to import Service profile with video conference and jabber config xml

Conditions:
Go to ccmadmin - User management - User settings
1. UC Service - Create services for Video Conference Scheduling Portal and Jabber Client Configuration (jabber-config.xml).
2. Service profile - create a service profile with created Video Conference Scheduling Portal and Jabber Client Configuration (jabber-config.xml).

Now goto BAT - import/export - export - select Service profile and click on check dependency. Run immediately.

Download the exported tar file and delete the created service profile from user management tab.
Now upload the exported file and import/export. Go to import/export - import the file.

It shows success in job scheduler page. Now goto find and list service profile page. Click on the imported service profile name. Here following contents are missing. IM and Presence Profile,CTI Profile , ideo Conference Scheduling Portal and Jabber Client Configuration (jabber-config.xml)

Have attached snapshot and tar file.
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