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Cisco Bug: CSCvs89102 - ECE 12.0 Custom attribute for contact to be made visible on the agent screen

Last Modified

Jul 01, 2020

Products (1)

  • Cisco Enterprise Chat and Email

Known Affected Releases

12.0(1)ES1

Description (partial)

Symptom:
If custom attribute is assigned to the Contact(via API request) ,this custom attribute is not passed on to the agent console. If custom attribute is assigned to the Activity, this gets passed on to the agent.

Conditions:
Custom attribute is assigned to the Contact rather than an Activity
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