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Cisco Bug: CSCvs84031 - UCCX Email Feed shutdown due to IllegalStateException

Last Modified

Jul 20, 2020

Products (1)

  • Cisco SocialMiner

Known Affected Releases

11.6(2)

Description (partial)

Symptom:
Due to an IllegalStateException received from a mail server during regular IMAP polling of an email feed, the email feed disconnects and does not reconnect to the mail server to check for further emails.

Conditions:
This behavior can occur when emails are moved manually or automatically from the Email Feed Inbox while they are in the process of being fed into SocialMiner
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