Guest

Preview Tool

Cisco Bug: CSCvs83450 - Chrome Version 80 Upgrade Causes ECE Gadget and Dock Chat to Malfunction

Last Modified

Jun 15, 2020

Products (1)

  • Cisco Enterprise Chat and Email

Known Affected Releases

11.5(1) 11.6(1) 12.0(1) 12.5(1)

Description (partial)

Symptom:
Dock Chat and Finesse Agent Gadget fails to work.

Agents receive the following when attempting to login to the gadget:
You have at least one session that is already in progress. Would you like to end the existing sessions and begin new session?

When using Dock Chat and clicking the button to pop-out the chat, the chat window will not load and the chat context is lost.

Conditions:
Following update to Chrome 80.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.