Cisco Bug: CSCvs83118 - Self-Provisioning IVR is not working if End user has more CTI controlled and EM controlled profiles
Jul 20, 2020
- Cisco Unified Communications Manager (CallManager)
Known Affected Releases
Symptom: Self-Provisioning IVR is not working if End user has more CTI controlled and EM controlled profiles Conditions: Goto ccmadmin - Device - Device settings - Device profiles- Create three device profiles. Go to user management - User settings - user Profile - set Limit Provisioning once End User has this many phones is 3. Create an End user with created user profile and assign 2 CTI controlled device profiles (Under device information) & one controlled profile (Under Extension mobility). Now perform self provisioning IVR , it says maximum number of devices reached. It works fine if end user doesn't have device profiles.
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