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Cisco Bug: CSCvs82470 - CTISVR sending incorrect information to CTI Client Intradiem

Last Modified

Sep 14, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

11.5(1)

Description (partial)

Symptom:
Whenever a customer uses a custom CTI Client (in this case Intradiem) to change the status of the Agent, CTISVR sends the wrong state information to the CTI clients.

Conditions:
CTI client that communicates with CTISVR, in this case, Intradiem
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  • Status
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