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Cisco Bug: CSCvs81880 - J4W 12.6.1, 12.7: Jabber is silently crashing on Windows 10

Last Modified

Apr 30, 2020

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases

12.6(1) 12.7(1)

Description (partial)

Symptom:
Jabber 12.7.1.301081 is silently crashing roughly once every 2 days after user migrated from Win 7 to Win 10 on laptop

Conditions:
There are 4 different types of dumps generated. First one is present in 3 cores.

STACK_TEXT:  
2433fc90 774582c5 2433fcf4 00000000 00000000 win32u!NtUserGetMessage+0xc
2433fcd0 5ee0f88e 2433fcf4 00000000 00000000 user32!GetMessageA+0x55
WARNING: Stack unwind information not available. Following frames may be wrong.
2433fd88 76cd0419 19e00ac0 76cd0400 2433fdf4 enhanced_callcontrol_MD!strdup+0xace
2433fd98 77db662d 19e00ac0 991f6c62 00000000 kernel32!BaseThreadInitThunk+0x19
2433fdf4 77db65fd ffffffff 77dd51d5 00000000 ntdll!__RtlUserThreadStart+0x2f
2433fe04 00000000 77647350 19e00ac0 00000000 ntdll!_RtlUserThreadStart+0x1b

STACK_TEXT:  
0693f658 77542859 00000000 00000000 ffffffff win32u!NtUserMsgWaitForMultipleObjectsEx+0xc
0693f6d0 7754278d 00000000 00000000 ffffffff user32!RealMsgWaitForMultipleObjectsEx+0x79
0693f6f4 5f88b37b 00000000 00000000 ffffffff user32!MsgWaitForMultipleObjectsEx+0x4d
WARNING: Stack unwind information not available. Following frames may be wrong.
0693f770 5f88b1c7 03933300 038d9028 5e434177 libcef!cef_string_utf16_to_upper+0x80b25
0693f7a8 5f88ae8e 038d5968 00000000 00000001 libcef!cef_string_utf16_to_upper+0x80971
0693f7d8 5f889c1f 038d5968 0693f818 0693f7f8 libcef!cef_string_utf16_to_upper+0x80638
0693f7e8 5f8ab8ce 00000001 039543b4 0693f800 libcef!cef_string_utf16_to_upper+0x7f3c9
0693f7f8 5f8ca62b 0693f840 5f8dab2e 0693f818 libcef!cef_string_utf16_to_upper+0xa1078
0693f800 5f8dab2e 0693f818 038d5968 038d8f68 libcef!cef_string_utf16_to_upper+0xbfdd5
0693f840 5f8dd882 039543b4 000006a8 000006a8 libcef!cef_string_utf16_to_upper+0xd02d8
0693f864 76a70419 03925f48 76a70400 0693f8d0 libcef!cef_string_utf16_to_upper+0xd302c
0693f874 77c7662d 03925f48 715334d2 00000000 kernel32!BaseThreadInitThunk+0x19
0693f8d0 77c765fd ffffffff 77c951bf 00000000 ntdll!__RtlUserThreadStart+0x2f
0693f8e0 00000000 5f8dd770 03925f48 00000000 ntdll!_RtlUserThreadStart+0x1b

STACK_TEXT:  
106afdd8 75762859 00000001 106afe94 ffffffff win32u!NtUserMsgWaitForMultipleObjectsEx+0xc
106afe50 7576278d 00000001 106afe94 ffffffff user32!RealMsgWaitForMultipleObjectsEx+0x79
106afe74 69afefda 00000001 106afe94 ffffffff user32!MsgWaitForMultipleObjectsEx+0x4d
WARNING: Stack unwind information not available. Following frames may be wrong.
106afeb4 69ae7011 07dcb7f8 07dcb7d8 106afec0 libcef!cef_string_utf16_to_upper+0xd4784
106aff08 69ae6d3c 0000010c c0499333 106aff3c libcef!cef_string_utf16_to_upper+0xbc7bb
106aff18 69afd882 07dcb7d8 00000dac 00000dac libcef!cef_string_utf16_to_upper+0xbc4e6
106aff3c 74620419 07dd4a88 74620400 106affa8 libcef!cef_string_utf16_to_upper+0xd302c
106aff4c 76f5662d 07dd4a88 b5357226 00000000 kernel32!BaseThreadInitThunk+0x19
106affa8 76f565fd ffffffff 76f751ec 00000000 ntdll!__RtlUserThreadStart+0x2f
106affb8 00000000 69afd770 07dd4a88 00000000 ntdll!_RtlUserThreadStart+0x1b

STACK_TEXT:  
126ef788 75763bd0 126ef7e4 00000000 00000000 win32u!NtUserGetMessage+0xc
126ef7c4 684cc805 126ef7e4 00000000 00000000 user32!GetMessageW+0x30
WARNING: Stack unwind information not available. Following frames may be wrong.
126ef820 619a22a8 76ad738f 00d9ed1c bf406c87 msgloop!run_message_loop+0x35
126ef824 76ad738f 00d9ed1c bf406c87 76ad7350 CupSoapC!std::_Pad::_Call_func+0x8
126ef85c 74620419 117d27f0 74620400 126ef8c8 ucrtbase!thread_start<unsigned int (__stdcall*)(void *)>+0x3f
126ef86c 76f5662d 117d27f0 7fb3b2bb 00000000 kernel32!BaseThreadInitThunk+0x19
126ef8c8 76f565fd ffffffff 76f751c4 00000000 ntdll!__RtlUserThreadStart+0x2f
126ef8d8 00000000 76ad7350 117d27f0 00000000 ntdll!_RtlUserThreadStart+0x1b

All 4 crash types are happening in win32 dll.
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