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Cisco Bug: CSCvs80927 - HEADSET_MGMT:MRA 886X connected Sunkist unable to upgrade firmware when upgrade source as CUCM only

Last Modified

Mar 20, 2020

Products (13)

  • Cisco IP Phone 8800 Series
  • Cisco IP Phone 7841
  • Cisco IP Phone 8851
  • Cisco IP Phone 8865
  • Cisco IP Conference Phone 7832
  • Cisco IP Phone 7821
  • Cisco IP Phone 8811
  • Cisco IP Phone 8845
  • Cisco IP Phone 8861
  • Cisco IP Phone 7861
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Known Affected Releases

12.7(1)

Description (partial)

Symptom:
MRA connected 886x Phone UI shows the following message when trying to upgrade the headset firmware 

"The headset firmware failed to upgrade. It will retry later, but you can use the headset now."

Conditions:
Custom or user define Headset template for 730 headset (connected to 886x device), is set with 'firmware source' as 'Restrict to CUCM only (firmware may upgrade or downgrade)'
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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