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Cisco Bug: CSCvs79723 - Graymail safe Unsubscribing In Progress for long time

Last Modified

Sep 25, 2020

Products (1)

  • Cisco Email Security Appliance

Known Affected Releases

12.5.1-039

Description (partial)

Symptom:
When clicking the unsubscribe link the process of unsubscribing takes a long time and it never actually fails or completes. This seems to be a problem with some 'unsubscribe links' since not all of them fail. Clicking the status link will also show that the unsubscription is running until it fails.

Conditions:
The issue started happening after upgrading to Graymail Engine 01.414.00 in version 12.5.1-039.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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