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Cisco Bug: CSCvs79723 - Graymail safe Unsubscribing In Progress for long time

Last Modified

Sep 25, 2020

Products (1)

  • Cisco Email Security Appliance

Known Affected Releases


Description (partial)

When clicking the unsubscribe link the process of unsubscribing takes a long time and it never actually fails or completes. This seems to be a problem with some 'unsubscribe links' since not all of them fail. Clicking the status link will also show that the unsubscription is running until it fails.

The issue started happening after upgrading to Graymail Engine 01.414.00 in version 12.5.1-039.
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