Guest

Preview Tool

Cisco Bug: CSCvs77382 - Tetration Virtual Appliance not in sync with UI

Last Modified

Jun 22, 2020

Products (1)

  • Cisco Tetration Workload Security

Known Affected Releases

3.3(2.12) 3.3(2.2)

Description (partial)

Symptom:
Tetration UI and Ingest Virtual Appliance are not in sync when connectors are deleted or created. This can lead to an issue where the Virtual Appliance will not be able to create new connectors even when the UI reports available slots.

Conditions:
- Tetration Ingest Virtual Appliance is Active and Checking-In as expected.
- Container creation is working as expected. When a connector is enabled, the container is created without issues:
- If there is a communication issue from the Tetration Ingest Virtual Appliance and the Tetration Cluster, there is no error/warning when a connector is deleted (it will be deleted from the UI).
- After the communication between the Tetration Ingest Virtual Appliance and the Tetration Cluster is reestablished, the Virtual Appliance will show the containers that existed before the communication error (will not reflect the change made on the UI during the communication issue). At this point, the UI and the Virtual Appliance are not in sync.

*** Special scenario: The virtual appliance already has 3 containers but UI only shows 2 :When trying to create a new connector from the UI, it will show "Pending: Waiting for Appliance Service to be active" for quite some time [around 1 hr] before showing the message "Error:Appliance Service Error". On the Virtual appliance, the file /local/tetration/logs/tet-controller.log will show "level=error msg="No free slot Available""
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.