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Cisco Bug: CSCvs77189 - Cannot Switch to HCS 4K Deployment if Total Dialed Numbers on All CVP Route Clients Exceeds 4000

Last Modified

Jun 15, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

11.6(2)

Description (partial)

Symptom:
When attempting to switch to HCS-4K deployment model, the user receives the following error:
You have reached capacity for MAXIMUM_DIALED_NUMBERS_EXTERNAL.  The limit is 4000 [name=MAXIMUM_DIALED_NUMBERS_EXTERNAL, max=4000, actual=####]

When checking the number of Dialed Numbers configured, the number will be under 4000  per CVP peripheral.

Conditions:
When the total number of Dialed Numbers on all CVP routing clients exceeds 4000.
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