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Cisco Bug: CSCvs77185 - MR PIM returns reason code 209 for multiple different types of failures

Last Modified

Jan 24, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

11.6(2) 12.0(1) 12.5(1)

Description (partial)

Symptom:
MR PIM logs show error code 209 for a new task request.  For example:
20:11:28:265 PG6A-pim1 Trace: Application->PG:
Message = NEW_TASK; Length = 91 bytes
   DialogueID = (17996) Hex 0000464c
   SendSeqNo = (1) Hex 00000001
   MRDomainID = (5001) Hex 00001389
   PreviousTask = -1:-1:-1
   PreferredAgent = Undefined
   Service = (0) Hex 00000000
   CiscoReserved = (0) Hex 00000000
   ScriptSelector: SSClerical
   ServiceRequested = (0) Hex 00000000
   QueueType = (0) Hex 00000000
   QueueID = (0) Hex 00000000

20:11:28:265 PG6A-pim1 Trace: PG->Application:
Message = NEW_TASK_FAILURE_EVENT; Length = 24 bytes
   DialogueID = (17996) Hex 0000464c
   SendSeqNo = (1) Hex 00000001
   ReasonCode = (209) Hex 000000d1
   IcmTaskID = -1:-1:-1

Conditions:
Reason code 209 is generic so may be returned for multiple different conditions.  E.g.:
Router congestion control.
UCCE at queued task limit.
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