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Cisco Bug: CSCvs76780 - Delivery of Email Notifications Occasionally Get Stuck and Block All Subsequent Notifications

Last Modified

May 08, 2020

Products (2)

  • Cisco Prime Service Catalog
  • Cisco Prime Service Catalog 12.1

Known Affected Releases


Description (partial)

Prime Service Catalog occasionally fails to deliver some generated email notifications, which then blocks the processing of all subsequent email notifications. These unsent emails appear on the Administration > Utilities > Undelivered Email page, but selecting an entry and manually hitting Resend has no effect.

Restarting Prime Service Catalog automatically flushes these stuck emails, and resolves the issue temporarily.

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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Known Fixed Releases
  • Related Community Discussions
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