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Cisco Bug: CSCvs75957 - ECE Doc: 150 GB maximum limit for the size of the active database on SQL 2014 Standard

Last Modified

Jul 13, 2020

Products (1)

  • Cisco Enterprise Chat and Email

Known Affected Releases

11.6(1) 12.0(1)

Description (partial)

Symptom:
If SQL 2014 Standard is used as DB, 150 GB must be considered the maximum limit for the size of the active database, therefore, use archiving or purge to avoid performance issues.

https://www.cisco.com/c/en/us/support/docs/contact-center/enterprise-chat-email/214931-troubleshoot-ece-sql-cpu-spike-issues-wi.html

In deployments of 400 or fewer agents, active data must not exceed 110 GB, which is already documented in design guide.  
But for 400-1500 agents deployment, this info is missing:
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/enterprise_chat_email/enterprise_chat_email_12_0_1/Design/Guide/ece12_cce_srnd.pdf

Conditions:
SQL 2014 Standard is used as DB in 1500 agents deployment mode.
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