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Cisco Bug: CSCvs75565 - UCCX Finesse requires agent browser trusting IM&P EC certificate for agent chat to function

Last Modified

Jan 24, 2020

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

12.0(1)

Description (partial)

Symptom:
Customer tries to configure agent web chat but experiences an exception

Conditions:
Finesse Desktop Chat requires the IM&P EC certificates (in format imphostname-EC.domain.com) to be trusted/trust exception in order for Desktop Chat to launch without experiencing an exception. This should be documented in internal documentation or external as well in desktop chat configuration documentation.
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