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Cisco Bug: CSCvs73770 - Different beeping behavior on receiving a call with APU-76 headset and shared line

Last Modified

Apr 29, 2020

Products (13)

  • Cisco IP Phone 8800 Series
  • Cisco IP Phone 8865
  • Cisco IP Conference Phone 7832
  • Cisco IP Phone 8851
  • Cisco IP Phone 7841
  • Cisco IP Phone 7821
  • Cisco IP Phone 8811
  • Cisco IP Phone 8861
  • Cisco IP Phone 8845
  • Cisco IP Phone 7861
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Known Affected Releases


Description (partial)

Request to make third party headset beeping consistent on different adapters.

Different  beeping behavior using third party headset/adapter.

When shared line is receiving a phone call while one of the devices is on the phone with using the headset APU-76 adapter there is an incessant, fast paced beeping in your ear until that call is answered regardless of programming.

When using Using APC-43 this behavior is not observed.

This bug apply to 8811/41/51/61, 88x5 desktop phone HW versions V01~V07, V08~V14, V15+

8861 with Plantronics CS540-XD  headset and APU-76/APC-43 headset.
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