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Cisco Bug: CSCvs73444 - Incorrect info on UCCX hearbeat design

Last Modified

Mar 16, 2020

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

12.0(1)

Description (partial)

Symptom:
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_0/design/guide/uccx_b_solution-design-guide-1201/uccx_b_solution-design-guide-1201_chapter_010.html?bookSearch=true

Per SRND this is mentioned :
For HA over LAN deployment, heartbeats are sent every half a second and failover occurs if five consecutive heartbeats are missed. For HA over WAN deployment, heartbeats are sent every second and failover occurs if missing ten consecutive heartbeats. These values are not configurable.

This is incorrect for HAoLAN. Here heartbeat is sent every 1 second and failover occurs if 3 consecutive heartbeats are missed.

Conditions:
SRND
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