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Cisco Bug: CSCvs72992 - Android SDK using Android 10 targetSDK=29 will cause crash

Last Modified

Jan 20, 2020

Products (1)

  • Cisco Jabber Guest

Known Affected Releases


Description (partial)

The official Android documentation "Privacy changes in Android 10" states that if your app targets Android 10 or higher, a SecurityException occurs if you try to get non-resettable device identifiers which include IMEI. This is why JabberGuest SDK throws a security exception, it tries to get IMEI.

There is not any problem with the devices with Android 9 and below since we have the READ_PHONE_STATE permission. However, starting from Android 10, IMEI is only accessible to apps only with the READ_PRIVILEGED_PHONE_STATE permission, which is impossible for 3rd party apps to get, it is only available for system apps.

The solution to this problem is to use a proposed unique identifier:

Here is the exception detail;
Unable to start activity ComponentInfo{******}: java.lang.SecurityException: getDeviceId: The user 10227 does not meet the requirements to access device identifiers.

Example phones with the issue: SM-G970F, SM-G973F, LYA-L29,...

sdkVerion=29 for Android
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