Cisco Bug: CSCvs72834 - [ENH] Historical Report to show Skill Mapping with its competence level for Agents
Jan 21, 2020
- Cisco Unified Contact Center Express
Known Affected Releases
11.6(2) 12.0(1) 12.5(1)
Symptom: This is the enhancement request to see the possibility of a historical report or CLI to show the agents skill mapping with its competence level for a given date. This is useful for the scenarios where agents lost the configuration and needed to reconfigure it Conditions: Below one of the scenario where Agent configuration goes to default; - End user in the CUCM got disabled in Active Directory. - After the Directory Sync, CUCM End User becomes Inactive LDAP Synchronized User and agent gets deleted from the CCX Resources. - After Enabling the User again in AD , the End user gets active in CUCM and gets recreated in CCX with default configurations.
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