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Cisco Bug: CSCvs72193 - PTIM.exe - Entry Point Not Found after upgrading from 39.7.7 to 40.1.0, and sometimes, Outlook icon

Last Modified

Jul 05, 2020

Products (1)

  • Cisco Webex Meetings Online

Known Affected Releases

WBS39.10.0 WBS39.11.0 WBS40.1.0

Description (partial)

1. install WDA 39.7.7 with the MSI package and login 40.1.0 and PT 39.11.2 is deployed on this site).
2. the blue "update" button appears on the WDA window.
3. click the blue "update" to update my WDA.
4. reboot my PC.

the expected result:
I shouldn't see any error message and be able to use the Webex Outlook Add-in normally.

the actual result:
1. An error window pops up after rebooting PC, refer to the screenshot attached.
2. Webex Outlook Add-in is missing(it's not 100% reproducible).
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Bug Details Include

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