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Cisco Bug: CSCvs71038 - CDR dateTimeConnect is incorrect for Hunt pilot reports

Last Modified

Jul 21, 2020

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

11.5(1.10000.6) 12.0(1.10000.10) 12.5(1.10000.22) 12.5(1.11900.146)

Description (partial)

Symptom:
Hunt Pilot CDR reports shows wrong date in header.

Conditions:
When searching for Hunt pilot reports from CDR, we are getting wrong time.
Getting correct details/time stamp in scroll bar.

DR report tries to fetch the records without honoring entries in "datetimeconnect" and "datetimestamptconnect".As as result customer is seeing invalid report.

Ideally datetimeconnect should be between datetimeorigination and datetimedisconnect but in some case some wrong entries were stored for datetimeconnect.But without considering this CDR generates report and it is ending up in misleading information to customer
So we have to put one more condition for report generation in such a way that  datetimeconnect should always greater than datetimeorigination.
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