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Cisco Bug: CSCvs70728 - Route request not terminated due to call drop

Last Modified

Jan 21, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

11.5(1) 11.5(2) 11.6(1) 11.6(2) 12.0(1) 12.0(2)

Description (partial)

There is no implementation in the PIM and OPC code to inform the router that route request is terminated due to drop call. Inform router about it, so that router can generate the RCD with VRU_ABORTED.

Call is translation routed, however, before translation route is competed, call is dropped (caller or agent hang up).
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