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Cisco Bug: CSCvs69012 - IMP ICSA gives RTMT Alert: ICSACertificateValidationFailure ErrorCode 2

Last Modified

Oct 13, 2020

Products (3)

  • Cisco Unified Communications Manager IM & Presence Service
  • Cisco Unified Communications Manager IM and Presence Service Version 12.5
  • Cisco Unified Communications Manager IM and Presence Service Version 11.5

Known Affected Releases

11.5(1) 12.5(1)

Description (partial)

Symptom:
Sample Alert:
SubjectCN : CN Name
IssuerCN : Cert FQDN
ErrorCode : 2
AppID : Cisco Intercluster Sync Agent
ClusterID : 
NodeID : Node FQDN
 TimeStamp : Mon Jan 13 08:44:43 EST 2020.
The alarm is generated on Mon Jan 13 08:44:43 EST 2020.

+ Checked out the certs in question, and they look fine. 
+ Put the ICSA service in debug and collected logs.

###ICSA Logs Show ErrorCode 2: 
2020-01-13 20:02:01,527 DEBUG [StreamGobbler] util.StreamGobbler - CUPCERT: STDOUT>com.cisco.cups.clustering.InterclusterException: Connection refused (Connection refused)
2020-01-13 20:02:01,528 DEBUG [StreamGobbler] util.StreamGobbler - CUPCERT: STDOUT>	at com.cisco.cups.clustering.InterclusterClient.updateCertificate(InterclusterClient.java:229)
2020-01-13 20:02:01,528 DEBUG [StreamGobbler] util.StreamGobbler - CUPCERT: STDOUT>	at com.cisco.cups.clustering.CertMgtCommand.main(CertMgtCommand.java:423)
2020-01-13 20:02:01,535 DEBUG [CertMgrDirectoryAuditor] clustering.AxlUtils - execCommand returns: 2
2020-01-13 20:02:01,535 ERROR [CertMgrDirectoryAuditor] clustering.AxlUtils - CUPCERT: ProcessIcCert command [CREATE] returned error code: 2
2020-01-13 20:02:01,536 DEBUG [CertMgrDirectoryAuditor] clustering.CUCMIMPCertificateManager -  importCert(): Finished inserting VeriSign_Class_3_Secure_Server_CA_-_G3 with a result of 2
2020-01-13 20:02:01,536 DEBUG [CertMgrDirectoryAuditor] clustering.CUCMIMPCertificateManager -  deleteCertFromFileSystem(/tmp/VeriSign_Class_3_Secure_Server_CA_-_G3.pem)
2020-01-13 20:02:01,536 INFO  [CertMgrDirectoryAuditor] clustering.CUCMIMPCertificateManager -  execCommand() rm -f /tmp/VeriSign_Class_3_Secure_Server_CA_-_G3.pem
2020-01-13 20:02:01,539 DEBUG [CertMgrDirectoryAuditor] clustering.CUCMIMPCertificateManager - execCommand() ExitValue: SUCCESS
2020-01-13 20:02:01,540 DEBUG [CertMgrDirectoryAuditor] clustering.CUCMIMPCertificateManager - Validate Identity: Subject=CN=Go Daddy Secure Certificate Authority - G2,OU=[GODADDY URL]Inc.,L=Scottsdale,ST=Arizona,C=US , serialNumber=07


+ Error code 2 indicates that the ICSA was trying to import a cert that is already there.
+ This seems to be a cosmetic defect as it is not affecting services as well as we verified that the certs are good and we are getting error code 2.

Conditions:
RTMT Alert  ICSACertificateValidationFailure  enabled
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