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Cisco Bug: CSCvs68923 - HEADSET_MGMT:MRA SL Phone with Headset doesn't request headset/config/firmware/inventory when signin

Last Modified

Jan 19, 2020

Products (1)

  • Cisco IP Phone 8800 Series

Known Affected Releases

12.7(1)

Description (partial)

Symptom:
Headset unable to upgrade firmware or send inventory when MRA connected phone hard reset/ethernet unplug/plug

Conditions:
It seems only headset/config request is tried before phone even registered, and it fails with 502 error, but after phone registered fine, I dont see any headset/config request, neither any inventory post.
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  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Known Fixed Releases
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