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Cisco Bug: CSCvs67770 - After install the versions WBS39.11 the next message is received: ptim.exe - Entry Point Not Found.

Last Modified

Jul 21, 2020

Products (1)

  • Cisco Webex Meetings Online

Known Affected Releases


Description (partial)

ptim.exe - Entry Point Not Found

The procedure entry point ?GetCurrentSession@CWclApp@AT@@SAAAV12@XZ could not be located in the dynamic link library C:\Program Files(x86)\Webex\Webex\Applications\ptim.exe.

1) Local installed GPC or msi version webexapp (not decouple version, such as 39.5, 39.9, etc)
2) Online update to decouple version, 39.11

ptim.exe is in System boot launch checklist, but ptim.exe cannot launch without necessary lib after decouple. Double click ptim.exe or reboot PC can also duplicate this issue.
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