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Cisco Bug: CSCvs67770 - winApp: online update to decouple, uninstall WDA in control panel, show PTIM.exe - Entry Point Not F

Last Modified

Jan 27, 2020

Products (1)

  • Cisco Webex Meetings Online

Known Affected Releases

WBS39.11.0

Description (partial)

Symptom:
ptim.exe - Entry Point Not Found

The procedure entry point ?GetCurrentSession@CWclApp@AT@@SAAAV12@XZ could not be located in the dynamic link library C:\Program Files(x86)\Webex\Webex\Applications\ptim.exe.

Conditions:
1) Local installed GPC or msi version webexapp (not decouple version, such as 39.5, 39.9, etc)
2) Online update to decouple version, 39.11

ptim.exe is in System boot launch checklist, but ptim.exe cannot launch without necessary lib after decouple. Double click ptim.exe or reboot PC can also duplicate this issue.
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Bug Details Include

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