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Cisco Bug: CSCvs67513 - Incorrect steps for cop file ciscocm.EnterpriseMode_P0029-1 | ciscocm.HCSMode_P0029-1

Last Modified

Mar 27, 2020

Products (1)

  • Cisco Hosted Collaboration Solution (HCS)

Known Affected Releases

12.5

Description (partial)

Symptom:
1) "Readme for License Migration from On-prem to Hosted Collaboration Solution" mentions only below service should be running: 

"Before installing the COP files ensure Platform Administrative Web Service is active (STARTED)."

2) Cop file installation throws below error:

"Access denied, Looks like User Not have Permission to change the PLM/ELM Mode
See results file for more details: SetPlmDeploymentMode.result.xml 
Cop Installation Failed."

Conditions:
1) Installing cop file ciscocm.EnterpriseMode_P0029-1 or ciscocm.HCSMode_P0029-1 on UC apps (CUCM/CUC/CER)
2) Below services are not running on UC app:
Cisco Prime LM Resource API
Cisco Prime LM Resource Legacy API
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  • Status
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