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Cisco Bug: CSCvs67053 - Pending state Reason code not getting set after call ends

Last Modified

Sep 21, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

11.6(1) 11.6(2)ES 12.0(1) 12.5(1)

Description (partial)

Symptom:
Reason code for the Agent's NotReady state is lost once the call is completed.

Conditions:
When Talking on a call, Agent sets the state to NotReady with a Reason code.
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