Cisco Bug: CSCvs67053 - Pending state Reason code not getting set after call ends
Sep 21, 2020
- Cisco Unified Contact Center Enterprise
Known Affected Releases
11.6(1) 11.6(2)ES 12.0(1) 12.5(1)
Symptom: Reason code for the Agent's NotReady state is lost once the call is completed. Conditions: When Talking on a call, Agent sets the state to NotReady with a Reason code.
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