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Cisco Bug: CSCvs67053 - Pending state Reason code not getting set after call ends

Last Modified

Sep 21, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

11.6(1) 11.6(2)ES 12.0(1) 12.5(1)

Description (partial)

Reason code for the Agent's NotReady state is lost once the call is completed.

When Talking on a call, Agent sets the state to NotReady with a Reason code.
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