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Cisco Bug: CSCvs66296 - Wrap up codes not displayed for Call leg with Customer during Consult Transfer

Last Modified

Jan 16, 2020

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

12.0(1)SU0.1

Description (partial)

Symptom:
No Wrap Up options are displayed for Call Leg with Customer in case of consult transfer.

Conditions:


Agent A gets a call from the queue.
Agent A answers the call.
Agent A presses consult and dials the number for Agent B
Agent B answers the call.
The customer disconnects the Call.
No option to select wrap up.
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Bug Details Include

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  • Status
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  • Known Fixed Releases
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