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Cisco Bug: CSCvs63362 - USB device appears unknown status when Jabber Windows client is running

Last Modified

Jan 23, 2020

Products (1)

  • Cisco Jabber for Windows

Known Affected Releases

12.6(2) 12.7(1)

Description (partial)

Symptom:
Whenever Jabber Windows is running HP USB-C/Thunderbolt docking stations have issues reconnecting to Windows PCs. If  the user plugs in the USB-C connection to the docking station, device manager shows "Unknown USB Device (Port Reset failed)" and NONE of the USB or ethernet connections on the dock are able to function.

Conditions:
Jabber Windows application is running and the user connects USB-C to the docking station.
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  • Status
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