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Cisco Bug: CSCvs62398 - Switch Version in CUIC component in UCCX CoRes box is getting stuck

Last Modified

May 26, 2020

Products (1)

  • Cisco Unified Intelligence Center

Known Affected Releases

12.5(1)

Description (partial)

Symptom:
Switch version in CUIC component in UCCX is getting stuck and we see this error message...

[root@uccx1-183 install]# tail -f cuic_l2_upgrade.log 
25587: Network receive failed.

Timer expired
Error in line 8
Near character position 0]
2020-01-09 10:32:11,098 - cuic_pre_l2_upgrade | Command [/usr/sbin/chroot /partB /opt/cisco/cuic/sql/cuic_l2_upgrade.py l2 119 1] failed with error code [256]
2020-01-09 10:32:11,098 - cuic_pre_l2_upgrade | Stopping IDS on partB
2020-01-09 10:32:11,098 - cuic_pre_l2_upgrade | Executing [/usr/sbin/chroot /partB /opt/cisco/cuic/sql/cuic_l2_upgrade.py stop] ...
2020-01-09 10:32:13,761 - cuic_l2_upgrade | Executing from _l2_ from partB
2020-01-09 10:32:13,761 - cuic_l2_upgrade | Executing the command [su -c 'source /usr/local/cm/db/informix/local/ids.env l2; /usr/local/cm/db/informix/bin/onmode -yuk' informix] ...

Conditions:
Not isolated
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