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Cisco Bug: CSCvs61414 - ExperienceV2 setting resets when cloud-registered devices are restarted

Last Modified

Jan 10, 2020

Products (1)

  • Cisco Telepresence Integrator C Series

Known Affected Releases

9.12.0

Description (partial)

Symptom:
Feature ExperienceV2 sets to "False" everytime the end point is reset/restarted. Then, the user needs to enable it manually to "True" on Board 55S

From the logs we can see is cloud the one resetting the feature:
2019-12-13T09:15:39.798+00:00 appl[1716]: SoftwareUpgrade I: Identifying as codec:  's53200' (aka. 'Cisco Webex Board 55S' or 'Darling') in release mode
2019-12-13T09:15:39.798+00:00 appl[1716]: SoftwareUpgrade I: Running S/W version:   'ce9.12.0 d77823b4a64 2019-11-25'
2019-12-03T09:09:14.648+00:00 appl[2811]: CuilApp[1]: Successfully changed configuration 'Configuration/UserInterface/Features/Whiteboard/ExperienceV2' to 'False' by provisioning
2019-12-03T09:09:14.648+00:00 appl[2811]: CuilApp[1]: Successfully changed configuration 'Configuration/UserInterface/Features/Whiteboard/ExperienceV2' to 'False' by provisioning
2019-12-03T09:09:14.648+00:00 auditlog[2811]: provisioning: Successfully changed configuration 'Configuration/UserInterface/Features/Whiteboard/ExperienceV2' from 'True' to 'False'.
2019-12-05T08:29:50.601+00:00 auditlog[2811]: user=<removed for privacy #00000001> host=10.50.9.1: Successfully changed configuration 'Configuration/UserInterface/Features/Whiteboard/ExperienceV2' from 'False' to 'True'.
2019-12-05T10:56:11.329+00:00 auditlog[2811]: provisioning: Successfully changed configuration 'Configuration/UserInterface/Features/Whiteboard/ExperienceV2' from 'True' to 'False'.
2019-12-05T10:56:11.985+00:00 auditlog[2811]: internal: Successfully changed configuration '/Sys[1]/Status[1]/BookingsSeen[1]' from 'False' to 'True'.
*c xConfiguration UserInterface Features Whiteboard ExperienceV2: False

Conditions:
We have tried this on several end points registered to cloud. Different models showing same behavior.

-Replicated problem on more than one model (DX and Board 55 on lab)
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