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Cisco Bug: CSCvs60768 - Roomkit/Roomkit Plus cannot be downgraded to CE9.5.0

Last Modified

Aug 31, 2020

Products (1)

  • Cisco Telepresence Integrator C Series

Known Affected Releases

9.5.1 9.5.2 9.5.3 9.6.x 9.7.x 9.8.x 9.9.x

Description (partial)

Roomkit/Roomkit Plus cannot be downgraded to CE9.5.0.
When downgrading to an unsupported version, the status.txt file of the endpoint's log bundle will show:

*s SystemUnit Notifications Notification # Text: "ERROR Failed to extract file: /mnt/base/image1/tmp-upgrade/install.pkg: The new software is not compatible with this system, make sure you use the correct software image."
*s SystemUnit Notifications Notification # Type: SoftwareUpgradeFailed

Roomkit/Roomkit plus with Hardware Module CompatibilityLevel: "2".
The CompatibilityLevel can be checked on the device's GUI under Setup >Status menu in the  SystemUnit > Hardware section.
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