Cisco Bug: CSCvs60768 - Roomkit/Roomkit Plus cannot be downgraded to CE9.5.0
Aug 31, 2020
- Cisco Telepresence Integrator C Series
Known Affected Releases
9.5.1 9.5.2 9.5.3 9.6.x 9.7.x 9.8.x 9.9.x
Symptom: Roomkit/Roomkit Plus cannot be downgraded to CE9.5.0. When downgrading to an unsupported version, the status.txt file of the endpoint's log bundle will show: *s SystemUnit Notifications Notification # Text: "ERROR Failed to extract file: /mnt/base/image1/tmp-upgrade/install.pkg: The new software is not compatible with this system, make sure you use the correct software image." *s SystemUnit Notifications Notification # Type: SoftwareUpgradeFailed Conditions: Roomkit/Roomkit plus with Hardware Module CompatibilityLevel: "2". The CompatibilityLevel can be checked on the device's GUI under Setup >Status menu in the SystemUnit > Hardware section.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.
Bug Details Include
- Full Description (including symptoms, conditions and workarounds)
- Known Fixed Releases
- Related Community Discussions
- Number of Related Support Cases