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Cisco Bug: CSCvs58194 - 88x1 phones HW V15 and later do not work with Webex Calling (Spark Calling)

Last Modified

Aug 24, 2020

Products (13)

  • Cisco IP Phone 8800 Series
  • Cisco IP Phone 8865
  • Cisco IP Conference Phone 7832
  • Cisco IP Phone 8851
  • Cisco IP Phone 7841
  • Cisco IP Phone 7821
  • Cisco IP Phone 8811
  • Cisco IP Phone 8845
  • Cisco IP Phone 7861
  • Cisco IP Phone 8861
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Known Affected Releases

12.6(1)

Description (partial)

Symptom:
1) Phone has been activated with Webex Calling (formerly Spark Call) activation code
2) Phone device is visible in ControlHub, under user or device
3) Phone fails to register with message "Phone in registering" displayed
4) Sticker on back of phone indicates HW V15 or greater, near Ethernet ports
5) Phone may have a sticker on the back "SW version 12.6 or later"
6) Phone fails to downgrade firmware

Conditions:
88x1
HW version 15 or greater
Installed firmware 12.6 or greater
Sticker on the back "SW version 12.6 or later"

Related Community Discussions

Webex - phone with or without 3PCC?
Hello,   we are offering Webex (license Webex Calling Basic Calling) to a new customer.   Do I need to offer phones with or without 3PCC?   Which one is correct with Webex:  CP-8861-K9= or CP-8861-3PCC-K9=?   What is the difference between those two?   So far, I did not find this in a sales guide; which one to use for Webex calling? https://www.cisco.com/c/en/us/partners/tools/collaboration-ordering-guides.html  shows guides for Webex gateway and ContactCenter, which are not applicable here.   https://www.cisco.com/c/en/us/products/collaboration-endpoints/ip-phones/multiplatform-firmware.html ...
Latest activity: Jan 08, 2020
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Bug Details Include

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  • Status
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  • Related Community Discussions
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