Preview Tool

Cisco Bug: CSCvs58102 - Agent state changes via CTI harder to debug in PIM and completely broken for Avaya TSAPI Simulator

Last Modified

Jan 17, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)

No Agent ID being traced in the Avaya TAESPIM logs to track Agent state transitions, in addition to a negative InvokeID similar to the below:-

02:40:18:343 PG10A-pim1 Trace: InvokeCSTAThirdPartyRequest: CSTA request type [49] with InvokeID [-268435451] failed.

While debugging agent state transitions using PIM logs for an Avaya PG connecting to ACD using TSAPI interface
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.