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Cisco Bug: CSCvs58088 - TPS failing to process API commands after Jan. 1 2020

Last Modified

Sep 23, 2020

Products (2)

  • Cisco TelePresence Server
  • Cisco TelePresence Server on Virtual Machine

Known Affected Releases

4.4(1.30)

Description (partial)

Symptom:
Conductor will no longer be able to manage Telepresence Servers after Jan. 1 2020 and show the error below on the conference bridge page and thus calls will not connect:

"Error configuring bridge for multiparty licensing: error="Unable to establish a trusted connection"

Conditions:
-Multi-party Licensing is enabled.
-If either the Conductor or Telepresence Server is rebooted
-If Licensing mode is toggled between Multiparty to Screen license.

Related Community Discussions

2020年以降に TPS 会議接続に失敗する
2020年4月22日 (初版) 2020年6月5日 (アップデート) TAC SR Collection 主な問題 2020年1月1日以降、 | Cisco Telepresence Server(TPS) や Cisco Telepresence Conductor(Conductor) の再起動後に、Multi Party License | を使用した TPS 会議への接続に失敗する事象が報告されています。 また、Conductor の WebUI から | Conference configuration &gt; Conference bridges | を参照すると、TPS のステータスに以下のエラーが表示されます。 | Error configuring bridge for multiparty licensing: error=&quot;Unable to establish a trusted connection&quot;   原因 TPS | のソフトウェア不具合 <key>CSCvs58088</key> が原因です。 また下記の Field Notice に詳細が公開されています。 | Field Notice: ...
Latest activity: Jun 05, 2020
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