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Cisco Bug: CSCvs57192 - Chat messages inserted into and then immediately deleted from external database without error logged

Last Modified

Jan 09, 2020

Products (1)

  • Cisco Unified Communications Manager IM & Presence Service

Known Affected Releases

12.5(1)

Description (partial)

Symptom:
Chat messages in persistent chat room are not stored in external database and there is no error logs generated.

Conditions:
When new_id is less than max(msg_id) from the below SQL commands in external MS SQL database:
select new_id from xcp_sequence where name_id = 'tc_message_id'
select max(msg_id) from tc_messages
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